Change to Offline (Windows)/Cannot Communicate (Windows)/Cannot Print (Windows)

If the printer cannot communicate with the computer, an error message "Offline" may be displayed when printing. To bring the printer back online, try the following.

1. Check the name of the MP Drivers (Printer Driver).

   Check the names of the printer and MP Drivers (Printer Driver) match. If the offline status is not resolved after selecting the correct MP Drivers (printer driver) name, proceed to the next step.

   Note

   • From Windows 10, the management method of the printer that is normally used has changed. Set the MP Drivers (Printer Driver) of the printer you are using as default.

   • Default Printer Keeps Changing (Windows)

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

2. Check the connection (USB/Wi-Fi/Wired LAN).

   For USB connection:

   Make sure that the USB Port on the printer and the computer are firmly connected with the USB cable.

   • USB Connection Problems

   For Wi-Fi/Wired LAN connections:

   Make sure that or icon appears on the printer's touch screen.

3. Turn off printer and then turn it on again.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

4. Check see if Windows protected print mode is enabled

   If Windows protected print mode is switched to enabled, the MP Drivers (Printer Driver) is not be available. Try one of the following methods.

   • Using the printer with Windows protected print mode is enabled

     When using Windows 11, Windows protected print mode may be enabled due to security policy in your environment. Contact your system administrator or follow the steps below to connect to the printer.

     When the printer is connected via USB, the connection is made automatically when the computer and the printer are connected with the USB cable. The computer downloads the appropriate drivers and is ready to use. To connect a wireless printer, follow the steps below.

     1. Open Set Printers & scanners.
     2. Select Add Device.
     3. Wait for a nearby printer to appear, then select the printer you want to use and select Add Device.

        To remove the printer later, select the printer, then choose Remove.

     4. If the printer does not appear, see "Fix printer connection and printing problems in Windows" to resolve the problem in the Microsoft's home page.

     Note

     • When using the printer with Windows protected print mode enabled, the printer functions are limited because the standard printer driver of the OS is used. To use full advantage of the printer functions, disable Windows protected print mode and use the MP Drivers (Printer Driver).

   • Disable Windows protected print mode and install MP Drivers (Printer Driver)

     If you are using Windows 11 and want to disable Windows Protected Printing Mode, follow the instructions on the below link page. And delete the printer icon, then install the MP Drivers (Printer Driver).

     • Disabling Windows protected print mode

5. Make sure that printer is not set to Use Printer Offline mode.

   For Windows 11:

   1. Open Set Printers & scanners.

   2. Click the name of printer you want to configure.

   3. Click Print settings.

      Print settings window opens.

   4. Click Maintenance sheet.

   5. Click View Printer Status.

      The Canon IJ Status Monitor window is displayed.

   6. Click Display Print Queue of the Canon IJ Status Monitor window.

      The Print Queue window is displayed.

   7. Click Printer menu in the window displayed.

      Make sure Use Printer Offline is not selected.

      If it is selected, click Use Printer Offline to deselect it.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

   For Windows 10:

   1. Open Set Printers & scanners.

   2. Click the name of printer you want to configure, and select Open queue.

      The Print Queue window is displayed.

   3. Click Printer menu in the window displayed.

      Make sure Use Printer Offline is not selected.

      If it is selected, click Use Printer Offline to deselect it.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

6. For Wi-Fi/Wired LAN connections, use Wi-Fi Connection Assistant to change settings.

   Diagnose and repair the network connections using Wi-Fi Connection Assistant.

   Download Wi-Fi Connection Assistant from the below page, and install it on your computer.

   • Checking Printer Connection Status Using Wi-Fi Connection Assistant

   Refer to below in regard to starting up Wi-Fi Connection Assistant.

   • Starting Up Wi-Fi Connection Assistant

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

7. Uninstall MP Drivers (Printer Driver) and reinstall MP Drivers (Printer Driver).

   If your MP Drivers (Printer Driver) version is old or not installed correctly, you may not be able to print.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

8. Restart computer.

   The computer may be unstable for some reason. Restart the computer and try to print.

   Important

   • To restart your computer, choose Restart instead of Shut down.